Salesforce/CRM
ECC Salesforce Case Management App
A Salesforce Lightning case management app (ECC Manager) built for a Washington nonprofit, now headed to the Salesforce AppExchange. An Apex service layer aggregates case records by pipeline stage — Initiation through Closed — and feeds a custom LWC System Health dashboard: a Pipeline Overview funnel, a Bottleneck View that flags cases stalled past their expected case age, and Data Quality Flags for missing or invalid fields. Record-triggered Flows and Approval Processes route cases needing supervisor sign-off and keep case status updated automatically.
- Apex
- LWC
- Flows
- Approval Processes
role/ Freelance / commissioned developer







